Voted most helpful review
Reviewed on August 6, 2002
I am writing a review at this time because I have had my 2000 Indian chief for 2 years, and last December I also purchased a 2001 Spirit (Great Bike) Unlike so many reviews that are anonymous and seem to contain only negative comments, I have both positive and negative comment and am not afraid to...
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I am writing a review at this time because I have had my 2000 Indian chief for 2 years, and last December I also purchased a 2001 Spirit (Great Bike) Unlike so many reviews that are anonymous and seem to contain only negative comments, I have both positive and negative comment and am not afraid to divulge my name. I have had almost ever-thing that can go wrong with a motorcycle happen to mine. There were new gas tanks (twice), new shocks (twice), new fenders (twice), brakes electrical problems and major engine problems. All were fix at no cost to myself, but lost time on my scoot. This brings me to my reason for writing this review. I had been planing a seven-week vacation starting on May 22nd so I could ride the chief during my time off. On May 18th I traveled to Terre Haute Indiana for a bike show, in which I took second place for best in show. I returned to Indianapolis after the show and on the way home my Indian developed an engine problem. The next day it was returned to the dealer in Terre Haute. The dealership had to hound the company to get parts almost four weeks, and even then they had not sent an oil pump so the dealership had to order one through S & S on its own. Repairs made I picked up the bike and headed home from Terre Haute to Indy. Just outside of Cloverdale, Indiana the engine again developed trouble. The next day back to the dealership. Four weeks pass and finally a letter from the company with a few gift items and an apologetic letter from the president for any inconvenience. I then proceeded to call the dealership and they informed me that they had just unloaded off the truck a brand new crated engine for my chief. Now there is no one on this planet that loves Indian more than I do, considering that my house is a shrine to Indian, but even with that nobody that I know has ever received a new engine on a two year old vehicle at no cost to themselves. The engine was replaced and detailed out by the dealer at Indian Terre Haute. They have been wonderful and very sorry for any inconvenience that I had been put through. Indian Motorcycle Company should be very proud of this dealership because they have gone above and beyond the call of duty. While the company is going through growing pains it is the dealerships that will make the difference. ( “If we do not learn from our mistakes we are doomed to repeat them”).
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